-
Returns and Refunds Overview:
-
We do not ACCEPT RETURNS or offer refunds for change of mind or buyer’s remorse.
-
Refunds are initiated only under specific circumstances outlined below.
-
-
Accepted Circumstances for Refunds:
-
Non-Delivery: If your product is not delivered, please contact us at 848-794-3350 to initiate a refund.
-
Received Broken Product: If the product arrives damaged or broken, please contact us immediately upon receipt. To facilitate the refund process, you must provide a video of the unpacking process showing the damage. Please send the video to 848-794-3350.
-
-
Process to Initiate Refund:
-
Contact us within 7 days of receiving your order to request a refund for non-delivery or a broken product.
-
When contacting us, include your order number and details of the issue (for broken products, attach the unpacking video).
-
Our customer support team will review your request and provide instructions on how to proceed with the refund.
-
-
Refund Eligibility and Conditions:
-
Refunds will be issued to the original form of payment in 7 Days.
-
Refunds for non-delivery or broken products are processed promptly once the issue is verified by our customer support team.
-
The unpacking video is required for refunds related to broken products to facilitate the verification process.
-
-
Contact Information:
-
For assistance or questions regarding our refund and return policy, contact us at 848-794-3350.
-